Refund policy

Return and Refund Policy

We want you to be happy with your purchase from Gigi’s Tail Waggers. Please contact us at gigistailwaggers@gmail.com if you have any questions or concerns about an order.

Digital downloads

Because digital products are delivered electronically, digital downloads are non-returnable and non-refundable once the file has been delivered or downloaded. If you have trouble accessing your file, receive the wrong file, or discover a technical problem, please contact us so we can help.

Personalized and custom products

Personalized, customized, and made-to-order products cannot be returned or refunded after work has begun. Please carefully review all names, photos, spelling, and information submitted with your order.

If we make an error on your personalized product, we will correct or replace it at no additional charge.

Physical products

Unused, unopened, and non-personalized physical products may be eligible for return within 30 days of delivery. Items must be in their original condition and packaging, and proof of purchase is required.

Please email gigistailwaggers@gmail.com before returning anything. Returns sent without prior approval will not be accepted. If a return is approved, we will provide return instructions by email.

Unless an item arrived damaged, defective, or incorrect, the customer is responsible for return shipping costs. Original shipping charges are not refundable.

Pet treats, food, and other perishable products

For health and safety reasons, pet treats, food products, and other perishable items cannot be returned. Please contact us immediately if a product arrives damaged, opened, spoiled, or incorrect.

Damaged, defective, or incorrect orders

Please inspect your order when it arrives. Contact us within 3 days of delivery if an item is damaged, defective, or incorrect. Include your order number and clear photographs so we can evaluate the issue and make it right.

Cancellations

Digital and personalized orders may only be cancelled before delivery, downloading, or custom work has begun. Physical-product orders may only be cancelled before the order has been processed or shipped.

Refunds

We will notify you after an approved return has been received and inspected. Approved refunds will be issued to the original payment method. Your bank or credit-card provider may require additional time to post the refund.

Contact

For return or refund questions, email us at gigistailwaggers@gmail.com.