Shipping policy

Gigi’s Tail Waggers currently ships physical products only within the United States.

Digital products

Digital downloads are delivered electronically and do not require shipping. Delivery instructions or download links will be provided after purchase.

Processing times

Physical orders are generally processed within 2–5 business days. Personalized or made-to-order items may require additional processing time. Any longer estimated processing time will be listed in the product description.

Shipping rates and delivery

Shipping charges are calculated and displayed at checkout. Delivery times are estimates and may vary depending on the carrier, destination, weather, holidays, and other circumstances outside our control.

Order tracking

When tracking is available, tracking information will be sent to the email address used at checkout after the order ships.

Incorrect addresses

Customers are responsible for providing a complete and accurate shipping address. Please contact us as soon as possible at gigistailwaggers@gmail.com if you notice an error. We cannot guarantee that an address can be changed after an order has been processed or shipped.

Lost, delayed, or damaged packages

Please contact us if your package is significantly delayed, arrives damaged, or appears to be lost. We will work with you and the shipping carrier to help resolve the issue.

Contact

For shipping questions, email gigistailwaggers@gmail.com